Policies

Shipping & Returns: Due to the handmade nature of my items, I don't accept refunds, returns or exchanges. Special circumstances can be handled on a case by case basis, please do not hesitate to contact me if an issue arises.

Craftsmanship typically takes about 2-3 weeks. For orders of 6 or more pieces, this time frame may increase. 

ONCE SHIPPED Your item/items will be marked as shipped, once mailed ShopMoss relinquishes all fees and responsibilities.

INTERNATIONAL CUSTOMS TAXES/FEES

International orders are only trackable through carrier in the US. Once package leaves the US, no tracking is guaranteed. 

- The buyer is responsible for any customs fees, duties and taxes that may incur on the package. ShopMOSS not responsible for customs fees that may apply. 

Customer service is top priority, so please do not hesitate to contact me with any questions. 

 

By purchasing through this site, you agree to all terms and conditions specified here.